vericove Order & Shipping Policy

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Thank you for choosing vericove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy outlines exactly how we handle order processing, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically handled the same day. Orders placed after that time, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using insulated cold-chain materials and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders totaling over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster arrival.
Overnight Shipping	Next business day	USD 29.99	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. Timelines may run slightly longer during major holiday periods or severe weather conditions.

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International Shipping

vericove currently ships to Canada, the United Kingdom, Australia, and selected European Union member countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Orders shipped internationally may incur import duties, value-added taxes (VAT), or customs clearance charges when they reach the destination country. These charges are set by your local customs authority and must be paid by the recipient.

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Order Tracking & Delivery Confirmation

After your order has been dispatched, we will send an automated shipping confirmation email with a tracking link and carrier information.

If tracking details are not available or you have not received your tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your order is placed.

• To update your shipping address or make changes to your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: vericove
• Customer Support Email: [email protected]
• Customer Support Phone: 12312188727
• Physical Business Address: 1524 FIVE OAKS CT, LEBANON, TN 37087, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST